🗑️ Account Deletion Process
If you want to permanently delete your DiyetZeka account and all your personal data, this page provides you with the necessary information and steps.
📋 Account Deletion Process
Contact
You can start your account deletion request by sending an email to [email protected] with the subject "Account Deletion Process".
- Email subject: "Account Deletion Process"
- Specify your registered email address
- Explain the reason for deletion (optional)
Identity Verification
For security purposes, you need to make the request from your email address associated with your account and complete the identity verification process.
- Send from your registered email address
- Wait for verification code
- Fill out the identity verification form
Confirmation and Processing
After receiving your request, we will contact you within 48 hours and complete the account deletion process within 7 business days.
- Response within 48 hours
- Contact for final confirmation
- Account deletion within 7 business days
- Notification when process is completed
⚠️ Important Warnings
🔄 Data to be Deleted
Will be permanently deleted:
- Your personal profile information
- Your nutrition history
- Your diet plans
- Your calorie tracking data
- Your water consumption records
- Your weight tracking data
- Your app preferences and settings
💾 Protected Data
Will be retained due to legal requirements:
- Subscription invoices (7 years)
- Anonymous usage statistics
- Security logs (6 months)
- Legal proceeding records
🚫 Consequences
After this process:
- You will no longer be able to access your account
- All your data will be permanently deleted
- Your active subscriptions will be cancelled
- Your premium features will end
- There is no possibility of recovery
📧 Contact Information
Account Deletion Request
Required information for account deletion process
Email: [email protected]
Subject: Account Deletion Process
Response time: 48 hours
Processing time: 7 business days
Get Support First
You can get support before deciding to delete your account
Email: [email protected]
Subject: Support Request
Response time: 24 hours
Solution options: Available
🔄 Alternative Options
Account Suspension
Instead of permanently deleting your account, you might consider temporarily suspending it. This option preserves your data and allows you to return whenever you want.
Privacy Settings
If you want to delete only certain data, you can check the privacy options in the app settings.
Support Request
If there's an issue related to your reason for account deletion, you can first seek solutions by contacting our support team.
❓ Frequently Asked Questions
How long does the account deletion process take?
After receiving your request, the identity verification process takes 48 hours, and the account deletion process takes a maximum of 7 business days.
Can I recover a deleted account?
No, account deletion is permanent and cannot be recovered. Therefore, we recommend not starting the process unless you are sure of your decision.
What happens if I have a premium subscription?
If you have an active subscription, it will be cancelled with the account deletion process. You can request a refund for the remaining time.
What data is retained?
Only subscription invoices and anonymous statistics are retained for certain periods due to legal obligations.
Do You Want to Delete Your Account?
You can send an account deletion request directly with the button below or first talk to our support team.