❓ Frequently Asked Questions

What is DiyetZeka?

DiyetZeka is a mobile application that offers personalized nutrition plans with AI-powered technology. It helps with calorie tracking, food analysis, and achieving health goals.

• 100.000+ food database
• AI-powered diet plans
• Personal nutrition recommendations
• Detailed calorie and macro tracking

Which platforms does it work on?

DiyetZeka can be used on iOS and Android devices.

• iOS: iOS 14.0 and above
• Android: Android 8.0 and above
• Internet: Required for all features
• Storage: ~100MB

Is my data safe?

Yes, all your data is protected with 256-bit SSL encryption and processed in compliance with KVKK.

• KVKK compliant data processing
• 256-bit SSL encryption
• Secure cloud storage
• No sharing with third parties

How do I track calories?

You can add food by clicking the "+" button on the main screen.

1. Click "Add Food" button on main screen
2. Search for food or scan barcode
3. Adjust portion size
4. Select which meal to add to
5. Click "Add" button

How does barcode scanning work?

You can easily add packaged products with the barcode scanning feature.

1. Click barcode icon on food adding screen
2. Point camera at product barcode
3. App will automatically recognize the product
4. Adjust portion size

How to use AI features?

AI features are available with Pro subscriptions.

• AI Food Search: Search for food in natural language
• AI Chat: Ask your nutrition questions
• Diet Plan: Create personal plan
• Recommendation System: Get personalized suggestions

How do I set my goals?

You can update your goals from profile settings.

1. Go to Profile tab
2. Open "Goals" section
3. Set weight goal, activity level
4. Save changes

How do I cancel my subscription?

You can cancel your subscription through App Store or Google Play.

Can I get a refund?

Refund requests are subject to App Store and Google Play policies.

• iOS: Apple's refund policy applies
• Android: Google Play refund policy applies
• Usually must be requested within 48 hours
• Contact us for technical issues

How do subscription features get activated?

Features are automatically activated after purchase.

1. Restart the app after purchase
2. Check your internet connection
3. Sign out and sign back in
4. Contact support team if problem persists

App is running very slowly

Try these steps for performance issues:

1. Completely close and reopen the app
2. Restart your device
3. Check for app updates
4. Check your internet connection
5. Make sure you have enough storage space on your device

My data is not syncing

For synchronization issues:

1. Check your internet connection
2. Sign out and sign back in
3. Make sure you've updated the app
4. Wait a few minutes and try again

Not receiving notifications

Check your notification settings:

1. Enable app notifications in device settings
2. Activate notifications in DiyetZeka settings
3. Check do not disturb mode
4. Check app permissions

Switching accounts

To use a different account:

1. Go to Profile > Settings > Account menu
2. Click "Sign Out" button
3. Create new account from sign-in screen
4. Or sign in with existing account