🆘 Help Center
You can find all kinds of help and support related to DiyetZeka usage here. Choose the most suitable support channel for you.
🚀 Quick Help
Getting Started Guide
If you are using the app for the first time, follow these steps
- Download and open the app
- Enter your profile information
- Set your goals
- Log your first meal
Troubleshooting
Common problems and solutions
- App won't open → Check for updates
- Data lost → Sign back into your account
- Running slowly → Check your internet connection
- No notifications → Check app settings
Calorie Tracking
Tips for accurate calorie tracking
- Measure food portions correctly
- Search for exact food names
- Track daily goals
- Don't forget water intake
AI Features
How to use AI-powered features
- Enter clear goals before creating diet plans
- Ask clear questions in AI chat
- Include portion and preparation details in food search
- Evaluate answers together with your daily targets
📞 Contact Channels
Email Support
You can send an email for the most comprehensive support
In-App Support
You can get support directly from the app
Location: Settings > Help and Support
Response time: Instant - 4 hours
Feature: All users
Usage Support
Get help with goals, calorie tracking, meal logging and app settings
Scope: All users
Channel: In-app support and email
Focus: Troubleshooting and usage guidance
⚠️ Common Issues
🔄 App Freezing
Solution steps:
- Completely close the app
- Restart your device
- Check for app updates
- Reinstall if problem persists
📊 Data Lost
Solution steps:
- Check your internet connection
- Sign out and sign back in
- Wait for cloud synchronization
- Contact support team
🔍 Food Not Found
Solution steps:
- Try different search terms
- Use generic names (instead of brands)
- Include portion and preparation details in AI search
- Add food manually
📚 Resources
Do You Still Need Help?
If you couldn't solve your problem, contact our support team. We are ready to help you as soon as possible.