🆘 Help Center
You can find all kinds of help and support related to DiyetZeka usage here. Choose the most suitable support channel for you.
🚀 Quick Help
Getting Started Guide
If you are using the app for the first time, follow these steps
- Download and open the app
- Enter your profile information
- Set your goals
- Log your first meal
Troubleshooting
Common problems and solutions
- App won't open → Check for updates
- Data lost → Sign back into your account
- Running slowly → Check your internet connection
- No notifications → Check app settings
Calorie Tracking
Tips for accurate calorie tracking
- Measure food portions correctly
- Search for exact food names
- Track daily goals
- Don't forget water intake
AI Features
How to use AI-powered features
- Upgrade to Pro to create diet plans
- Ask clear questions in AI chat
- Upgrade to Plus for food search
- Track monthly quotas
📞 Contact Channels
Email Support
You can send an email for the most comprehensive support
In-App Support
You can get support directly from the app
Location: Settings > Help and Support
Response time: Instant - 4 hours
Feature: All users
Pro Priority Support
Special support line for Pro members
Only for: Pro subscribers
Response time: 2-12 hours
Feature: Personal support specialist
⚠️ Common Issues
🔄 App Freezing
Solution steps:
- Completely close the app
- Restart your device
- Check for app updates
- Reinstall if problem persists
📊 Data Lost
Solution steps:
- Check your internet connection
- Sign out and sign back in
- Wait for cloud synchronization
- Contact support team
🔍 Food Not Found
Solution steps:
- Try different search terms
- Use generic names (instead of brands)
- Use AI search for Plus/Pro
- Add food manually
💳 Subscription Problem
Solution steps:
- Check App Store/Play Store settings
- Review purchase history
- Sign back into your account
- Contact platform support
📚 Resources
Do You Still Need Help?
If you couldn't solve your problem, contact our support team. We are ready to help you as soon as possible.